Monday, June 13, 2011

One Number, One Call Center, One Red Cross

For several years, the Louisville Area Chapter has acted as a call center hub for hundreds of Red Cross chapters across the U.S. When military members needed to return home for an emergency such as the loss of a loved one or the birth of a child, it is likely that they were assisted by a caseworker in Louisville.

Today, Monday, June 13, our call center will become one of four in the world, responsible for supporting the American Red Cross Emergency Call Center Enterprise (ECCE). The four centers—located in Louisville; Fort Sill, OK; San Diego and Springfield, MA—will serve 1.4 million active duty military members and their families along with members of the National Guard and Reserves.

Before the call center consolidation, the Louisville Area Chapter provided service for many chapters across the U.S. Areas served by the LAC are marked in the map above by a red dot or outline.

Along with streamlining the call centers, military families will now be able to use one number to send an urgent message to a service member. That new number is 1-877-272-7337. The number is toll free and can be used worldwide.

The transition is meant to improve service delivery to the military members and families seeking assistance, as well as allow chapters more time to focus on military outreach programs. For more on American Red Cross Emergency Communications Services, visit